PRINT POLICIES

We are excited to be your partner for all of your printed apparel needs. 

It is our goal to meet your individual needs with outstanding service and high quality products. We also want to ensure you have a great experience throughout the process. One of the best ways to accomplish this is through communication and understanding. If you have any questions, please do not hesitate to ask us.

PRICING

We reserve the right to change our pricing at any time and to price outside of the guidelines of published price lists. Quotes are valid for 30 days unless otherwise stated. Quotes are subject to change based on final artwork and order specs. In the case of changes to our pricing policy, previously quoted orders will be honored as long as the quote has not expired.

CANCELED ORDERS

All canceled orders will be charged a 20% restocking fee based on the value of the blank apparel. Once we have begun printing an order, it can’t be cancelled and you are responsible for paying the full balance of the order.

PAYMENT TERMS

All orders must be paid in full before the order can be moved into production. The balance must be paid before the order can ship. For local pick-up/delivery orders, the balance is due prior to pick-up and/or delivery. 

PAYMENT METHODS

We accept Visa, Mastercard, Discover, American Express, PayPal, checks and money orders. If you are local, we can also accept cash payments made in person.

RETURNED PAYMENTS

In the case of a returned payment, you will be invoiced for a $50 returned payment fee plus additional charges to cover any bank fees we incur as a result. A replacement payment must be made within 24 hours. Replacement payments must be made with PayPal, cash, or money order.

PRODUCTION TIMES

Standard production turnaround is 10-14 business days from the time we receive a finalized order including deposit and final art. Please note, all turnarounds times refer to the time from when the order is placed to the time it leaves our shop and does not include shipping times. Some specialty print methods and add-on services increase production time. Certain brands and styles of apparel may increase production time. When you place your order, we will give an estimated time of completion based on the specifics of your job, apparel availability and our current production schedule. If you have a specific deadline for your order, please let us know when placing your order.

RUSH ORDERS

Rush orders may be available depending on our current workload and the specifications of your job. If you have a specific deadline that falls outside of our standard production time, please let us know when placing your order and we can discuss the options in detail with you. All rush orders must be paid for in full up front. AJM Sports is not responsible for missed deadlines due to circumstances beyond our control such as weather conditions, vendor shortages and errors, and shipping errors or delays. If we encounter any delays before the order is shipped, we will notify you promptly and do everything in our power to work with you to meet your deadline. Rush orders are subject to additional fees. 

ACCEPTED ART FORMATS

Art should be sent in one of the following formats: PNG, TIFF, JPEG. JPEG is only good on light garments that do not use white ink. Art files should be 300 dpi or higher. 

ART PREPARATION

Art that is not print ready and requires preparation by us will be subject to art fees of $50/hour.

SHIPPING + PICKUP

After your final payment is received, we will ship your order and send you tracking information. All domestic orders are shipped via UPS, USPS, or Fed Ex unless you request another service when placing your order. We can not be responsible for delayed or lost shipments once the package has left our shop.

 If you have arranged local delivery of your order, we will contact you when your order is ready to finalize these arrangements. 

SPECIAL REQUESTS

We want to exceed your needs and expectations. Please let us know of any special requests for your order, and we will do our best to accommodate these requests.

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YOUR SATISFACTION IS OUR GOAL

Everything we do is about building strong, long-term relationships with our clients. We value our customers and look forward to a great future of exciting projects together. If you are ever unhappy with any aspect of the finish product, please let us know as soon as possible and we will do our best to correct any mistakes.